Status, licensure & scope

• Practitioners are independent professionals; the platform facilitates bookings and communication.
• You must hold current registration (e.g., HPCSA, SANC, SAPC) and practise within your scope of practice.
• Provide valid practice details, identification, indemnity cover, and bank details during onboarding.

Your rights

• Clinical independence to make evidence‑based decisions and to decline inappropriate or unsafe consultations.
• Respect & safety in interactions with patients and staff; zero tolerance for abuse.
• Transparent fees, payouts, and access to booking/statement history.
• Data minimisation — access only the data necessary to treat your patient.
• Support from our team for technical or operational issues.

Your responsibilities

• Provide timely, respectful, and culturally sensitive care; communicate clearly about diagnosis, options, and costs.
• Verify patient identity where appropriate; ensure informed consent before treatment.
• Maintain professional indemnity insurance and keep credentials current.
• Use the platform responsibly; avoid off‑platform transactions that bypass agreed safeguards.
• Respond to messages and booking updates promptly; manage follow‑ups and referrals.

Privacy, POPIA & confidentiality

• Handle personal and health information under POPIA and professional secrecy rules.
• Only collect the minimum data required; store records securely; avoid unencrypted channels for clinical data.
• Do not record sessions or share screenshots without documented consent and lawful basis.
• Report suspected breaches immediately to privacy@mzansidoctors.com.

See also: Privacy Policy, Security, and PAIA Manual.

Telehealth‑specific duties

• Confirm the patient’s location and obtain telehealth consent (no recording unless agreed in writing).
• Assess suitability for virtual care; redirect to in‑person or emergency services when indicated.
• Ensure a private environment; use a reliable connection and clinically appropriate tools.
• Document the mode of consultation, identity verification, and limitations considered.

Records, prescriptions & certificates

• Keep accurate, contemporaneous clinical notes and store them securely.
• Issue prescriptions, sick notes, and certificates only when clinically justified and lawful; include required identifiers.
• Electronic scripts may be sent to the patient or pharmacy; verify identity where necessary.

Payments, cancellations & refunds

• Payments are processed via integrated gateways; we do not store card data on our servers.
• Follow our Refund Policy for missed/undelivered sessions; cooperate with investigations.
• Be transparent about fees; notify promptly if you cannot attend, and propose alternatives.

Safeguarding & patient safety

• Identify and escalate red flags and safeguarding concerns; follow mandatory reporting laws.
• Have a clear plan for emergencies; advise patients to call 112/10177 or go to the nearest emergency unit when necessary.
• Use chaperones when appropriate for in‑person examinations.

Complaints, quality & platform rules

• Cooperate with complaint investigations and provide timely, factual responses.
• Engage in feedback and quality improvement; repeated breaches may lead to suspension or removal.
• Marketing, ratings, and testimonials must remain truthful and comply with professional advertising rules.

See: Complaints Procedure and Terms & Conditions.

Regulatory compliance & councils

• Maintain good standing with your council (HPCSA/SANC/SAPC) and meet CPD requirements.
• Notify us of changes to your registration, scope, or practice restrictions.
• Adhere to relevant clinical guidelines and local laws at the patient’s location.