Get Care Now
Urgent/on-demand: home visit or virtual. The first available professional accepts your request.
Request NowContact MzansiDoctors
We’re here to help — choose the quickest path below.
Emergencies: call 112 (mobile) or 10177 (ambulance). We are not an emergency service.
Bookings & Patient Support
Questions about a booking, billing, rescheduling, or technical issues.
Email SupportPartner With Us
Employers, clinics, communities — talk to us about care programs and overflow.
Partnership EnquiryHealthcare Professionals
Doctors, nurses, social workers, physios — join our verified network.
Express InterestQuick contact
Phone
071 389 3258
24/7 phone & WhatsApp support
Email (Support)
support@mzansidoctors.com
Email (General)
info@mzansidoctors.com
Social
Operating hours & expectations
Support is available 24/7 via phone, WhatsApp and email. Urgent booking issues are typically handled within ~2 hours.
Partners & providers: we aim to respond within 1 business day.
Quick answers
Is support available 24/7?
Yes — support is available 24 hours a day, 7 days a week.
- Email: support@mzansidoctors.com
- Phone: 071 389 3258
- WhatsApp: wa.me/27713893258
Request Now vs Appointment — what’s the difference?
- Appointment: choose a specific practitioner and a future time.
- Request Now: on-demand help or instant consultations usually 10 minutes response time, for home visits, video and Phone calls consultations .
How do I pay?
- Secure online gateway (cards/EFT and Medical aid).
- We don’t store card numbers on our servers.
See full Pricing & Fees.
Can I reschedule appointment?
Yes — You can reschedule Appointments tab (however penalties maybe applied).
Do I get a prescription or sick note?
- If clinically indicated, you’ll receive a digital prescription (PDF).
- Medical certificates (sick notes) may be issued at clinician discretion.
- Documents include a QR code / unique ID for verification.
Emergency guidance
Do not use telehealth or support for emergencies. Call 112 (mobile) or 10177 (ambulance), or go to the nearest emergency unit.
Privacy & security
We follow POPIA, use encryption in transit, least-privilege access, and vetted providers.
Read: Privacy Policy • Security Policy • Cookie Policy • PAIA Manual.