Contact Us

Contact MzansiDoctors

We’re here to help — choose the quickest path below.

Emergencies: call 112 (mobile) or 10177 (ambulance). We are not an emergency service.

Get Care Now

Urgent/on-demand: home visit or virtual. The first available professional accepts your request.

Request Now

Bookings & Patient Support

Questions about a booking, billing, rescheduling, or technical issues.

Email Support

Partner With Us

Employers, clinics, communities — talk to us about care programs and overflow.

Partnership Enquiry

Healthcare Professionals

Doctors, nurses, social workers, physios — join our verified network.

Express Interest

Quick contact

Phone 071 389 3258

24/7 phone & WhatsApp support

Email (Support) support@mzansidoctors.com
Email (General) info@mzansidoctors.com
Social

Operating hours & expectations

Support is available 24/7 via phone, WhatsApp and email. Urgent booking issues are typically handled within ~2 hours.

Partners & providers: we aim to respond within 1 business day.

Quick answers

Is support available 24/7?

Yes — support is available 24 hours a day, 7 days a week.

Request Now vs Appointment — what’s the difference?
  • Appointment: choose a specific practitioner and a future time.
  • Request Now: on-demand help or instant consultations usually 10 minutes response time, for home visits, video and Phone calls consultations .
How do I pay?
  • Secure online gateway (cards/EFT and Medical aid).
  • We don’t store card numbers on our servers.

See full Pricing & Fees.

Can I reschedule appointment?

Yes — You can reschedule Appointments tab (however penalties maybe applied).

Do I get a prescription or sick note?
  • If clinically indicated, you’ll receive a digital prescription (PDF).
  • Medical certificates (sick notes) may be issued at clinician discretion.
  • Documents include a QR code / unique ID for verification.
Emergency guidance

Do not use telehealth or support for emergencies. Call 112 (mobile) or 10177 (ambulance), or go to the nearest emergency unit.

Privacy & security

We follow POPIA, use encryption in transit, least-privilege access, and vetted providers.

Read: Privacy Policy • Security Policy • Cookie Policy • PAIA Manual.