Info & Policies

These terms govern your use of MzansiDoctors — including accounts, bookings, fees, cancellations and acceptable use.

• Transparent fees and no surprise charges
• Fair cancellation & rescheduling windows
• Clinic/doctor responsibilities & patient conduct

• How we collect and use your data
• Your POPIA rights & how to exercise them
• Data retention, security and access logs

What cookies we use and how to control your preferences.

• Analytics & performance
• Functionality & preferences
• Opt-out instructions

Clear rules for cancellations, no-shows and service issues.

• Time-based cancellation windows
• How refunds are issued (method & timeline)
• Escalations & support contacts

Consultation fees, payment methods and billing info.

How video consults work, consent and safety rules.

• Respect, dignity and confidentiality
• Accurate info and safe conduct

How to raise a concern and our resolution timelines.

What users can expect from the MzansiDoctors platform and our obligations.

Your rights as a registered practitioner using our platform.

How we safeguard data, monitor access, and respond to incidents.

Everything we offer for patients and practitioners.

Find information about prescriptions and partner pharmacies.

• Your rights to access, correct or delete personal data
• How to lodge a complaint with the Regulator

Procedures for requesting records under PAIA.

Information on this site is not a substitute for professional medical advice, diagnosis, or treatment.

Common questions about booking, payments and consults.