MzansiDoctors gives patients simple ways to get non-emergency healthcare from registered practitioners, whether care is planned or needed sooner.
Choose a doctor, consultation type, date and available time for planned care. Depending on the practitioner, appointments may be in person, by scheduled video consultation or by scheduled phone consultation.
Doctor Now is for patients who want to request an available practitioner without waiting for a future appointment slot. Patients can request a home visit, video consultation or phone consultation, depending on the doctor, location and service availability.
We aim for an available Doctor Now practitioner to respond in about 5 minutes. Actual response time can vary with practitioner availability, consultation type, location, network conditions and demand.
Where available, a practitioner can travel to the patient's location for a home visit. Home-visit availability depends on the doctor's active service area and travel radius.
Patients can consult remotely when the selected practitioner supports video or phone care. This is useful for appropriate non-emergency concerns that do not require an immediate physical examination.
The MzansiDoctors mobile experience brings doctor search, Doctor Now requests, scheduled bookings, consultation status and account information together in one place so patients can access care wherever they are.
Supported consultations are paid securely through the platform. Medical Aid options may be available where the patient and consultation meet the applicable requirements.
After a consultation, a practitioner may issue clinically appropriate documents such as prescriptions, medical certificates or referrals. The practitioner remains responsible for deciding whether a document is medically appropriate.
MzansiDoctors is designed for non-emergency care. For a serious or life-threatening emergency, call 112 or 10177, or go to the nearest emergency facility.
Fast, trusted care — clinic, home or online. Book in minutes.
Sign up and verify your details. It takes less than a minute.
📍 Appointment (clinic) · 🏠 Home (≤10 km) · 🎥 Video · 📞 Phone.
Pay by card on the platform or use medical aid (where authorised).
Connect at the scheduled time. Notes, scripts and sick notes when clinically appropriate.
Pick one option or answer 2 quick questions below.
MzansiDoctors is a digital healthcare platform operated by MzansiForSho (Pty) Ltd, its subsidiary is MzansiFood. Since 2021 we’ve delivered trusted consumer services with big brands like Spur, Panarottis and more—now bringing that reliability to healthcare with home visits, appointment bookings , virtual consults, and fast phone call bookings across South Africa.
🎙️ Featured on METRO FM — building trusted consumer services since 2021.
Managing Director
Engineer & entrepreneur; founded MzansiFood in 2021 and leads MzansiDoctors. Electrical Engineering (TUT) with post-grad MBA (University of Stellenbosch Business School). Former System Engineer at Eskom Generation Division , entrepreneur and full-stack software development.
Executive Manager
Operations & partner success across mobile, home, and clinic care.
Non-Executive Board Member
Associate Professor (TUT). Strategic guidance on engineering & systems.
MzansiForSho (Pty) Ltd began as MzansiFood—serving national brands with fast, reliable delivery. We’ve applied that operational DNA to healthcare, building MzansiDoctors around trust, speed, and continuity of care.
We’re building a future where healthcare is faster, smarter, and more accessible for everyone in South Africa. If that excites you, we’d love to stay in touch.
We’re not hiring at the moment — but we’re always watching for people who care deeply about access to care and great service.
Share your CV and a short note about what you’d like to do. We’ll add you to our talent pool and reach out when a good fit opens.
Everything you need to know about MzansiDoctors — accounts, requests, telehealth, appointments, pricing, prescriptions, privacy, and support.
No. Recording is not permitted unless there is prior written consent from both parties. See Telehealth Policy.
Yes — manage this in your Appointments tab. Some time limits may apply.
Yes — live GPS is only used for Home Consultations.
Scripts include practitioner credentials, signature, and a QR code for verification by pharmacies nationwide.
Invoices are auto‑saved in My Documents after payment.
Some clinicians support medical‑aid claims; availability and tariffs vary. You may receive a statement for reimbursement or the clinician may claim directly.
Each consultation is approximately 15–69 minutes and includes a medical certificate/sick note and prescription if clinically appropriate.
Clinic appointment fees are set by each practitioner and shown before you confirm.
See the full Pricing & Fees page.
Read more: Privacy Policy • Security • Cookie Policy • PAIA Manual.
Peter Makofane — legal@mzansidoctors.com • 071 389 3258.
We will contain, assess, and notify affected users and the Information Regulator as required by POPIA Section 22. Contact privacy@mzansidoctors.com.
We acknowledge within 1 business day, provide an initial response within 3 days, and aim to resolve within 10 business days. See the Complaints Procedure.
Missed or undelivered consultations are eligible per our Refund Policy (submit within 48 hours).
Do not use complaints or telehealth for emergencies. Call 112 (mobile) or 10177 (ambulance) or go to the nearest emergency unit.
Yes — download the PDF or share via WhatsApp/email where available.
We take complaints seriously. This page explains how to report an issue, what happens next, and your escalation options. It applies to platform issues, billing disputes, and provider‑related concerns on MzansiDoctors.
For urgent platform issues affecting an ongoing consultation, phone us so we can assist immediately.
Refunds, if approved, are processed in 5–7 business days (see Refund Policy).
Where appropriate, raise clinical matters with your clinician first — many issues are resolved quickly this way.
We keep complaint records for audit and quality improvement in line with our retention schedule and POPIA obligations.
Need help with your account, a booking, Doctor Now or general platform support? Contact the MzansiDoctors team.
For serious or life-threatening emergencies, call 112 or 10177 or go to the nearest emergency facility.
The information on MzansiDoctors.com is for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.
Content on MzansiDoctors.com is provided for general guidance only. Always consult a qualified healthcare professional regarding your personal medical needs.
This platform is not an emergency service. If you experience a medical emergency, call local emergency services or go to the nearest hospital immediately.
Advice and treatment are provided by independent, qualified professionals (e.g., doctors, nurses, pharmacists, social workers). Each practitioner is responsible for their own clinical decisions and compliance with applicable laws and professional guidelines.
We respect your privacy and process personal data in line with POPIA. Please review our related policies:
Email support@mzansidoctors.com. For data-protection concerns, contact the DPO at practitioners@mzansidoctors.com.
Effective: June 2025. This policy explains how MzansiForSho (Pty) Ltd (t/a MzansiDoctors, Reg. No 2024/595329/07) collects, uses, and protects personal information under POPIA (Act 4 of 2013) and PAIA (Act 2 of 2000).
Responsible Party: MzansiForSho (Pty) Ltd t/a MzansiDoctors
You may verify our registration via the Information Regulator’s portal at justice.gov.za/inforeg.
We use cookies to improve user experience. You may opt out via your browser settings; some features may be limited.
We do not collect data from anyone under 18 without guardian consent. If found, such data will be deleted immediately.
Data is retained only for as long as required by law or for healthcare purposes, after which it is securely deleted or anonymized.
Information is protected using encrypted transmission, secure servers, and access controls. Staff and partners with access are POPIA-trained.
If a breach occurs, we will notify affected users and report to the Information Regulator as soon as reasonably possible, in line with Section 22 of POPIA.
We may link to third-party platforms (e.g., pharmacies, labs). Their privacy practices are their own; review their policies before use.
This policy may be updated. We will revise the date above and notify users where appropriate.
By using our services, you consent to the collection and lawful processing of your personal information under this policy.
Effective: June 2025. These Terms govern your use of the MzansiDoctors platform, owned and operated by MzansiForSho (Pty) Ltd (Reg. No 2024/595329/07).
Welcome to MzansiDoctors.com, a healthcare platform operated by MzansiForSho (Pty) Ltd, a company registered in South Africa (Reg. No. 2024/595329/07). By using our website, mobile app, or any of our services, you agree to the following Terms and Conditions.
MzansiDoctors is fully committed to data protection and privacy under South African law. We comply with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013 and have registered with the Information Regulator. All user data is handled lawfully, securely, and only for the purposes outlined in our Privacy Policy.
In the event of a data breach, affected users will be notified and the breach will be reported to the Information Regulator in accordance with Section 22 of POPIA.
These Terms and Conditions are governed by the laws of the Republic of South Africa. Disputes will be resolved in South African courts.
MzansiDoctors operates as a digital health platform that facilitates connections between users and independent healthcare providers. We do not employ or supervise these providers and are not liable for any clinical decisions, advice, treatments, or omissions. Each provider is solely responsible for their professional conduct and compliance with South African medical laws and regulations.
By using phone or video consultation services, you acknowledge that such consultations may have limitations due to the lack of physical examination. You accept any medical risk that may arise from remote diagnosis or treatment, and agree to seek in-person care when advised or necessary.
All refund requests must be submitted within 48 hours of a missed or undelivered consultation. MzansiDoctors may assist in mediating disputes between users and providers but is not responsible for enforcing service outcomes. Final resolution and refund decisions rest with the individual provider.
This policy explains how virtual consultations work on our platform, what they can and cannot do, and your rights and responsibilities. It applies to services operated by MzansiForSho (Pty) Ltd (t/a MzansiDoctors).
By starting a virtual consultation, you confirm that you understand and agree that:
I consent to a telehealth consultation today and understand its limits.If your symptoms worsen during a session, tell your clinician immediately; they may terminate the session and direct urgent care.
Effective: June 2025. This policy explains when and how refunds are issued for undelivered appointments or missed consultations with doctors, nurses, pharmacists, and social workers.
If you paid for a consultation and the assigned healthcare practitioner did not attend or deliver the service, you are entitled to a full refund. Please submit your refund request within 48 hours of the scheduled consultation.
If the consultation could not proceed due to platform-related issues (e.g., system errors), a refund or rescheduling option will be offered. Connectivity issues on the user's side may not qualify.
To request a refund, email refunds@mzansidoctors.com within 48 hours. Include:
Once approved, refunds are processed within 5–7 business days. Timelines may vary depending on your payment method or bank.
Refunds are not granted for successfully completed consultations unless serious misconduct or negligence is proven through our formal complaint process.
This policy explains what cookies are, the types we may use, how we use them, and the choices you have. It applies to the MzansiDoctors website and related services operated by MzansiForSho (Pty) Ltd.
Cookies are small text files placed on your device by a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the site owners. Similar technologies include pixels, local storage, and SDKs; this policy refers to all of these as “cookies”.
We use cookies to enable core functionality (like security and session management), remember your preferences, understand site performance, and—if enabled—deliver relevant communications. Non‑essential cookies are optional.
| Name | Category | Duration | Description |
|---|---|---|---|
| session_id | Strictly necessary | Session | Keeps you signed in and routes requests securely. |
| ck_consent | Preferences | 12 months | Stores your cookie selections so we remember your choices. |
| _analytics* | Analytics (if enabled) | Up to 24 months | Aggregated usage metrics that help improve performance. |
| mkt_* | Marketing (if enabled) | Varies | Campaign attribution and reach measurement. |
First‑party cookies are set by our domain. Third‑party cookies are set by other domains (for example, analytics or embedded content) and are subject to the third party’s own policies. We only use third‑party cookies where necessary and, for non‑essential purposes, only with your consent.
Cookies have different lifetimes. Session cookies expire when you close your browser. Persistent cookies remain until they expire or you delete them. We aim to keep durations reasonable and proportionate to their purpose.
You can block or delete cookies via your browser. Each browser is different; check its help section for instructions. Blocking strictly necessary cookies may break site functionality.
We may update this Cookie Policy from time to time. We will update the effective date and, where appropriate, provide notice.
MzansiDoctors is committed to protecting privacy and ensuring transparent access to information. This page outlines compliance with POPIA (Act 4 of 2013) and PAIA (Act 2 of 2000). Effective: June 2025.
POPIA ensures that personal information is processed lawfully, transparently, and securely to protect individuals’ constitutional right to privacy.
This policy applies to all MzansiDoctors users, including patients, healthcare professionals, employees, and third-party service providers.
MzansiDoctors implements encryption, access controls, password protection, firewalls, and secure data storage. Our team and partners are trained to handle personal information responsibly and in accordance with POPIA.
Personal data is retained only for as long as legally or medically necessary. When no longer needed, data is permanently deleted or anonymized in accordance with best practices.
In the event of a data breach, MzansiDoctors will:
Our appointed Information Officer is responsible for leading all breach response procedures and ensuring compliance with legal obligations.
MzansiDoctors has officially appointed an Information Officer in accordance with Section 55 of POPIA. The Information Officer is responsible for ensuring compliance with POPIA and PAIA, handling access to information requests, managing breach responses, and maintaining all relevant documentation.
PAIA promotes transparency by allowing individuals to request information from public and private bodies that is necessary to exercise or protect their rights.
You may formally request access to information held by MzansiDoctors (such as consultation history, certificates, or billing records) by submitting a written request to our Information Officer.
MzansiDoctors maintains a PAIA Manual in line with Section 51 of the Act. The manual outlines available records and how to request them. You may request a copy by contacting the Information Officer.
This manual is issued under Section 51 of PAIA (Act 2 of 2000) and explains how to request access to information held by MzansiForSho (Pty) Ltd t/a MzansiDoctors. Effective June 2025. Reg. No 2024/595329/07.
Name: Peter Makofane
Email: legal@mzansidoctors.com
Phone: 071 389 3258
The Information Regulator (South Africa) provides a guide under Section 10 of PAIA to assist requesters.
Information Regulator: justice.gov.za/inforeg
Submit a request using Form C to the Information Officer with proof of identity and payment (if applicable).
If access is refused, you may lodge an internal appeal or approach the Information Regulator or a competent court.
Effective Date: 13 February 2025
At MzansiDoctors, we prioritize your privacy and provide users with control over their personal data. This Data Deletion Policy outlines how you can request the deletion of your personal data from our systems.
Email Request: Send an email to legal@mzansidoctors.com with the subject line "Data Deletion Request."
Include Account Details: Provide your registered email address or phone number associated with your account.
Verification: We may require identity verification to process your request securely.
Processing Time: Requests will be processed within 7-14 business days of receiving a verified request.
If you have shared your data with third-party services (e.g., pharmacies, payment providers), you may need to contact them directly for deletion requests. MzansiDoctors is not responsible for third-party data retention policies.
For any questions or assistance regarding data deletion, contact us at: Email: legal@mzansidoctors.com
Phone: 071 389 3258
Address: 15 Poplar Street Die Heuwel x4 Witbank 1042
We value your privacy and are committed to protecting your data. Thank you for using MzansiDoctors.
Find information about MzansiDoctors, contact support, and review our policies.
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